Refund and Exchange Policy

This outlines the refund and exchange policy of TC Project Co., Ltd. (CHOSIM).

1. Refund/Exchange Request Period

Refunds and exchanges can be requested within 7 days of receiving the product. (Article 17 of the Act on Consumer Protection in Electronic Commerce, etc.)

2. Valid Reasons for Refund/Exchange

  • If the delivered product differs from the order details
  • If the product has a defect or is damaged
  • If damaged during delivery
  • Simple change of mind within 7 days of purchase (provided the product is unused and tags are not removed)

3. Reasons for Non-Refund/Exchange

  • If the product is damaged due to customer's fault
  • If the product has been used or partially consumed
  • If the product's value has significantly decreased over time
  • If the packaging is damaged, making resale impossible

4. Refund Method

For refund requests, please contact us via email (mg@chosim.world). Once the refund is approved, it will be processed within 3-5 business days.

5. Shipping Costs

  • Exchange due to product defect/wrong delivery: Borne by our company
  • Exchange/return due to simple change of mind: Borne by the customer

This policy has been drafted in accordance with the Act on Consumer Protection in Electronic Commerce, etc.